Last Updated: 25, September, 2023

Cancellation Policy

  • Order Cancellations: Customers are allowed to cancel their orders within 24 hours of placing the order, with no conditions or restrictions.
  • Wristwatch Orders: After the initial 24-hour window, only orders for wristwatches can be cancelled.

Refund Policy

  • Cancellation Refunds: For orders that are cancelled within the 24-hour timeframe, refunds will be processed immediately to the original payment method.
  • Return Refunds: For return requests, refunds will be issued after verifying the product’s condition. Only products with manufacturing defects will be eligible for a full refund. Refunds for products with external damages may be subject to charges.

Refund Methods

  • Refund Method: Refunds will be issued using the same payment method originally used by the customer.
  • Refund Timeframe: Customers can expect to receive their refunds within 2-4 business days after the refund request is approved.

Communication

  • Initiating Requests: Customers can initiate cancellation or refund requests by contacting us via email, WhatsApp, or phone call.
  • Status Updates: We will communicate with customers regarding the status of their cancellation or refund requests through email and text messages.

Exemptions

  • External Damages: Refunds and cancellations may not apply to products with external damages that occurred after delivery.

Dispute Resolution

  • Product Verification: In the event of a dispute, we will physically verify the condition of the product before proceeding with a refund. This verification aims to ensure fairness and accuracy in the resolution process.

Compliance with Laws

  • Consumer Protection Laws: Our cancellation and refund policies are designed to comply with Indian consumer protection laws, including the Consumer Protection Act, 2019.

Special Request to Customers

  • Unboxing Video: Customers are requested to create an unboxing video when receiving their orders. This will help expedite the refund process in case of any issues.
  • Seal Integrity: Customers are advised not to accept packages with broken or tampered seals to ensure product authenticity and a smooth return process.

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