Shipping and Delivery Policy

Last Updated: 5, February, 2024

Shipping Methods and Providers

  • Shipping Methods: We offer standard shipping to our customers.
  • Shipping Providers: We utilize national-level delivery partners such as Bluedart, DTDC, Dehlivery, and others to facilitate our deliveries.

Shipping Times and Costs

  • Shipping Times: Products are typically shipped within 24 hours of order placement and are expected to reach customers within 3 to 4 days.
  • Shipping Costs: We offer free standard shipping to our customers.

Shipping Areas

  • Service Area: We provide shipping services to customers all over India.

Delivery Confirmation

  • Confirmation Method: Delivery confirmations will be shared with customers via email. Customers can also track their orders on our website.
  • Signature Requirement: The requirement for a customer’s signature upon delivery may depend on the delivery partners available in the local area.

Lost or Delayed Shipments

  • Lost Shipments: In the rare event of lost shipments, we take full responsibility and will provide a full refund to the customer.
  • Delayed Shipments: While delays are uncommon and typically due to technical issues, we are committed to resolving them promptly.

Tracking Orders

  • Tracking Information: Customers receive tracking information for their orders via email. They can also track their orders using the provided link.

Delivery Address Accuracy

  • Address Verification: Customers are requested to fill out accurate and complete delivery addresses during the checkout process. We may contact customers to confirm their address details if necessary.
  • Updating Address: Customers can update their delivery address by contacting us through call or WhatsApp.

Delivery to Remote or Restricted Areas

  • Delivery to All Areas: We offer delivery services to all areas and do not have specific policies or additional charges for remote or restricted areas.

Multiple Shipments for a Single Order

  • Single Packaging: Orders with multiple items of the same dimensions will be shipped together in a single package. If dimensions vary, separate packages may be delivered.

Damaged or Defective Products upon Delivery

  • Unboxing Video: Customers are encouraged to make an unboxing video upon receiving their orders to document any damage or defects as evidence.
  • Refunds: In genuine cases of damaged or defective products, customers can return the order, and a full refund will be issued without further questioning.

Delivery Notifications and Contact

  • Delivery Notifications: We communicate delivery notifications, including expected delivery dates (3 to 4 days from shipment), through email.
  • Customer Inquiries: Customers can visit our “Contact Us” page on our website to inquire about or report issues related to their deliveries.

Delays Due to Force Majeure

Rare Delays: In the event of delays in shipping or delivery due to circumstances beyond our control, such as natural disasters or strikes, we will take responsibility for resolving the situation to the best of our ability.

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